Last updated: 19 August 2026

These Nefe Ledger Terms of Business explain the basis on which we provide online bookkeeping and finance administration services to our business clients.

Please read them carefully. Together with your proposal, service description, fee quote or other written engagement confirmation, they form the agreement between you and Nefe Ledger.

1. About Nefe Ledger

Nefe Ledger is a trading name of:

Nefe Oguntoye
5th Floor, 167-169 Great Portland St, London W1W 5PF

Email: info@nefeledger.com
Website: https://nefeledger.com

In these Terms, “Nefe Ledger”, “we”, “us” and “our” refer to the business identified above.

“You” and “your” refer to the client purchasing our services.

Our services are intended for businesses, sole traders, freelancers and other organisations acting for business purposes.

2. How Our Agreement Works

These Terms apply whenever you engage Nefe Ledger to provide bookkeeping or finance administration services.

Your individual proposal or engagement confirmation will normally set out:

the services included;
how often the work will be completed;
the accounting software or systems we will use;
what information you need to provide;
the agreed fee;
invoicing arrangements; and
any service-specific terms.

If there is a conflict between these Terms and a later written proposal or engagement confirmation, the later document will take priority for the specific service or matter it addresses.

The Agreement begins when you accept our proposal or these Terms, instruct us to begin work, make payment or otherwise confirm that you wish us to proceed.

3. Bookkeeping and Finance Administration Services

Nefe Ledger provides practical bookkeeping and finance administration support.

Depending on the services agreed with you, this may include:

regular bookkeeping;
recording and categorising transactions;
bank and credit-card reconciliations;
maintaining sales and purchase ledgers;
recording business expenses;
organising invoices and receipts;
bookkeeping records through to trial balance;
VAT record keeping and bookkeeping;
payroll record support;
customer invoicing administration;
supplier invoice processing;
accounts payable administration;
accounts receivable administration;
credit-control administration;
organising financial information and supporting records; and
other agreed finance administration.

The precise services included in your package will be confirmed separately in writing.

We will provide the agreed services with reasonable care and skill using the information and records available to us.

4. Services We Do Not Provide

Nefe Ledger focuses on bookkeeping and finance administration.

Unless expressly agreed otherwise in writing and we are appropriately authorised to provide the service, our work does not include:

statutory or annual accounts preparation;
Corporation Tax returns;
Self Assessment tax returns;
tax planning or specialist tax advice;
audit or assurance services;
statutory accounts filing;
acting as your tax agent;
legal advice;
investment or regulated financial advice;
employment-law advice;
independently verifying information you provide to us; or
reports or certifications intended to be relied upon by banks, lenders, investors or other third parties.

Internal bookkeeping reports and management information are prepared for your own business use and should not be presented as independently verified financial information.

Our bookkeeping work is not an audit, assurance engagement or independent verification of your records.

5. Annual Accounts and Tax Services

If you require annual accounts, Corporation Tax, Self Assessment or specialist tax services, we may introduce you to Avonlea Accounting or another appropriately authorised independent professional.

Avonlea Accounting is an independent business.

Any services it provides will be subject to a separate agreement directly between you and Avonlea Accounting.

Unless we specifically agree otherwise in writing:

Avonlea Accounting is not our employee, agent or subcontractor;
Nefe Ledger does not control the professional services Avonlea Accounting provides;
Avonlea Accounting is responsible for its own advice, fees, deadlines and work; and
Nefe Ledger is not responsible for any act, omission, advice or service provided by Avonlea Accounting.

With your permission, we may provide your completed bookkeeping records to your chosen year-end accountant or tax adviser.

6. Client Identification and Compliance Checks

Before we begin work, and at appropriate times during our relationship, we may need information to confirm your identity, business ownership and the nature of your activities.

You agree to provide information and documents reasonably requested for identity, anti-money-laundering, sanctions, fraud-prevention, risk or other legal and regulatory checks.

Where appropriate, we may use electronic identity-verification services or other reputable providers to assist with these checks.

We may delay, refuse, suspend or terminate services if:

required checks cannot be completed;
requested information is not provided;
we reasonably suspect fraud, money laundering, sanctions breaches or unlawful activity;
continuing to act could breach a legal, regulatory or professional obligation; or
we are legally prevented from explaining why we cannot continue.

7. Your Responsibilities

Good bookkeeping depends on receiving complete and accurate information from you.

You remain responsible for the accuracy, completeness and legality of your business and financial information.

You agree to provide information we reasonably require, which may include:

bank and credit-card records;
sales invoices and credit notes;
purchase invoices and supplier records;
receipts and expense information;
details of business and personal transactions;
payroll information;
VAT records;
loan, finance and asset information;
details of unusual or one-off transactions;
access to agreed software or systems; and
any other information necessary to complete the agreed bookkeeping.

You must provide information promptly and using the agreed secure method.

You remain responsible for:

retaining the original records and supporting documents your business is required to keep;
reviewing reports and information we provide;
approving transactions, payments, invoices and adjustments where required;
ensuring that your legal, tax, VAT, payroll and filing obligations are met;
ensuring that we receive complete information;
protecting your passwords, systems and devices;
maintaining appropriate backups where necessary; and
telling us promptly about errors, suspected fraud, security incidents or significant changes to your business.

You must also tell us about significant changes that could affect our work, including changes to:

business ownership;
bank accounts;
accounting software;
VAT status;
payroll arrangements;
trading activities; or
your contact details.

We are entitled to rely on information you provide unless we have specifically agreed to verify it.

8. Missing, Late or Incorrect Information

We are not responsible for delays, errors, missed deadlines, penalties, interest or other losses caused by information that is:

incomplete;
inaccurate;
misleading;
supplied late; or
provided in a format that prevents us from completing the work properly.

Where information is missing or unclear, we may pause the work until we receive clarification.

If substantial additional work is needed to correct incomplete, historic or inaccurate records, we may charge an additional fee.

We will normally discuss this with you before carrying out material additional work.

9. Additional Work and Changes in Scope

If you ask us to carry out work outside the agreed service, we will let you know whether we can provide it.

Additional fees may apply where work:

falls outside your agreed package;
involves catch-up or historic bookkeeping;
is needed because information was provided late or incorrectly;
requires urgent or accelerated completion;
involves additional meetings or investigation;
increases substantially in volume; or
results from changes to your business, software or reporting requirements.

Where reasonably practicable, we will agree the additional scope and fee with you before starting the extra work.

10. Timetable and Communication

Our normal business hours are:

Monday to Friday, 10:00am to 4:00pm, excluding public holidays.

We may communicate with you by:

email;
telephone;
video call;
agreed accounting software;
secure document portals; or
other agreed online systems.

Any completion date we provide is an estimate unless we specifically confirm a fixed deadline in writing.

Our ability to meet agreed timescales depends on receiving complete information from you on time.

You are responsible for keeping your contact details up to date and monitoring communications from us.

11. Fees

Your fees will be set out in your proposal, service package or other written engagement confirmation.

Unless stated otherwise:

recurring services are charged at the agreed monthly fee;
fees exclude VAT where VAT is legally chargeable;
additional work outside the agreed scope may be charged separately; and
reasonable third-party costs incurred specifically for your work may be recharged where agreed with you.

We may review our fees if:

the volume of transactions materially increases;
the agreed scope changes;
the work becomes more complex;
additional systems or resources are needed; or
our underlying costs or legal requirements materially change.

We will give reasonable notice before changing an ongoing fee.

12. Invoices and Payment

Unless your proposal states otherwise, invoices are payable within 14 days of the invoice date.

Payment should be made using the payment method shown on the invoice.

If you believe an invoice is incorrect, please contact us promptly and explain the issue. You should pay any part of the invoice that is not disputed by the due date.

If an undisputed invoice remains unpaid, we may:

send payment reminders;
charge interest and recovery costs where permitted by law;
suspend some or all services after giving reasonable notice;
require payment in advance before restarting work; and
terminate the Agreement where payment remains outstanding.

Suspending services does not remove your obligation to pay amounts already due.

We will not be responsible for a deadline missed because work was reasonably suspended due to non-payment.

13. Payments and Banking

Unless specifically agreed otherwise in writing, Nefe Ledger does not have authority to make payments or transfer money on your behalf.

Where we assist with payment administration, supplier schedules or proposed payment runs, you remain responsible for reviewing and authorising payments before they are released.

You must never provide personal banking passwords, PINs or security codes to us.

14. Confidentiality

We will keep non-public information received from you confidential.

You must also keep confidential any non-public information about Nefe Ledger that you receive through our working relationship.

Confidential information may be disclosed where:

the other party has agreed;
it is necessary to provide the agreed services;
it is shared with a professional adviser or service provider who is subject to appropriate confidentiality obligations;
disclosure is required by law, a court or competent authority; or
disclosure is necessary to prevent or report suspected unlawful activity.

These confidentiality obligations continue after our working relationship ends.

15. Data Protection

Both you and Nefe Ledger will comply with applicable UK data protection legislation.

Our handling of personal information is also explained in the Nefe Ledger Privacy Policy available on our website.

Depending on the information involved, Nefe Ledger may act:

as an independent data controller; or
as a data processor acting on your documented instructions.

You confirm that you are legally entitled to provide personal information to us and that, where necessary, you have provided appropriate privacy information to your employees, contractors, customers, suppliers or other individuals.

We will take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

Further processor terms are set out in the Data Processing Terms at the end of these Terms.

16. Software and Third-Party Services

We may use reputable third-party systems to provide our services, including:

bookkeeping and accounting software;
cloud storage;
document-management systems;
payroll software;
communication tools;
identity-verification services;
payment systems; and
secure client portals.

You may also require your own licences or subscriptions for certain software.

Although we take reasonable care when choosing service providers, we cannot guarantee that third-party technology will always operate without interruption, error or security incident.

We are not responsible for a third party's acts or failures where they are genuinely outside our reasonable control.

17. Intellectual Property

You retain ownership of the information, documents and data you provide to us.

Nefe Ledger retains ownership of its:

templates;
systems;
processes;
working methods;
checklists;
know-how;
internal documents; and
other pre-existing intellectual property.

Once all relevant fees have been paid, you may use documents and reports specifically prepared for you for your own internal business purposes.

You may not reproduce, sell or commercially exploit Nefe Ledger templates or proprietary materials without our written permission.

18. Our Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation or death or personal injury caused by negligence.

Subject to those rights and to the extent permitted by law, Nefe Ledger will not be responsible for:

indirect or consequential losses;
loss of anticipated profit, business, contracts, savings, goodwill or reputation;
loss caused by inaccurate, incomplete or late information supplied by you;
penalties, interest or other costs resulting from your failure to meet obligations or act on information provided;
losses caused by systems or third parties outside our reasonable control; or
data loss where you failed to maintain appropriate copies, backups or security.

Subject to the exclusions above and to the extent permitted by law, our total aggregate liability arising from the services will not exceed the total fees paid or payable to Nefe Ledger for the affected services during the 12 months immediately before the event giving rise to the claim.

Any limitation of liability will apply only where it is lawful, fair and reasonable in the circumstances.

19. Third-Party Advice and Services

We are not responsible for advice or services provided by:

Avonlea Accounting;
your tax adviser;
your accountant;
your solicitor;
your bank;
your payroll provider;
software providers; or
any other independently appointed professional or supplier.

You should consider the terms of engagement offered by any third-party provider before appointing them.

20. Suspension of Services

We may temporarily suspend services where reasonably necessary because:

invoices remain unpaid;
required information has not been provided;
we cannot safely or lawfully continue;
there is a suspected security incident;
we identify a conflict of interest;
we reasonably suspect fraud or unlawful conduct; or
you or someone acting on your behalf behaves abusively or threateningly towards us.

Where appropriate, we will tell you before suspending services and explain what is required for work to restart.

21. Ending Our Agreement

Unless a different notice period is stated in your proposal, either you or Nefe Ledger may end the Agreement by giving 30 days' written notice.

Either party may end the Agreement immediately if the other:

commits a serious breach that cannot reasonably be corrected;
fails to correct a serious breach within a reasonable period after being asked to do so;
becomes insolvent or ceases trading; or
creates a serious legal, security or regulatory risk.

We may also end the Agreement immediately where continuing to act would breach a legal, regulatory or professional obligation.

When the Agreement ends:

you must pay all fees and approved expenses incurred up to the termination date;
we will complete any agreed handover that is reasonably required and has been paid for;
access to systems may be removed where appropriate;
confidential information and personal data will be handled in accordance with these Terms and our legal obligations; and
provisions intended to continue after termination will remain in force.

Ending the Agreement does not affect rights or liabilities that arose before termination.

22. Events Outside Our Reasonable Control

Neither party will be responsible for delay or failure caused by circumstances genuinely outside its reasonable control.

Examples may include:

serious illness;
widespread power or internet failure;
cyberattack;
major system outage;
industrial action;
natural disaster;
war or civil unrest;
epidemic or public emergency;
government action; or
major failure of a critical third-party provider.

We will take reasonable steps to reduce disruption and keep you informed where practicable.

If a serious disruption continues for more than 30 days, either party may end the affected services by written notice.

23. Complaints

We want to resolve concerns quickly and fairly.

If you are unhappy with our service, please contact:

info@nefeledger.com

Please explain:

what happened;
the service concerned;
what you believe went wrong; and
how you would like the matter resolved.

We will acknowledge and investigate the complaint and aim to provide a clear response within a reasonable timeframe.

Making a complaint does not prevent either party from exercising its legal rights.

24. Notices

Formal notices relating to the Agreement should be sent in writing by email or post to the contact details stated in your proposal or engagement confirmation.

An email notice will normally be treated as received on the next business day provided the sender does not receive a delivery-failure message.

Please tell us promptly if your email address, registered office or other contact details change.

25. General Terms

Entire agreement

These Terms and your written proposal or engagement confirmation form the entire agreement relating to the services and replace previous discussions or arrangements on the same subject.

Changes

Any material change to your agreed services must be confirmed in writing.

We may update these standard Terms where reasonably necessary because of changes in law, regulation, technology or the way our services operate.

Subcontractors

We may use appropriately selected subcontractors or service providers where necessary to provide the agreed service.

Where they process confidential information or personal data, appropriate contractual and security requirements will apply.

Assignment

You may not transfer your Agreement to another person or organisation without our written consent.

We may transfer the Agreement to a successor to the Nefe Ledger business where doing so does not materially reduce your rights.

No partnership or agency

Nothing in our Agreement creates a partnership, joint venture, employment relationship or agency relationship between you and Nefe Ledger.

Severability

If any part of the Agreement is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Waiver

If either party delays enforcing a right, that does not mean the right has been waived.

Third-party rights

Unless expressly stated otherwise, a person who is not a party to the Agreement has no right to enforce it.

26. Governing Law

These Terms and our Agreement are governed by the laws of England and Wales.

Subject to any rights that cannot lawfully be excluded, the courts of England and Wales will have jurisdiction over disputes arising from the Agreement.

27. Acceptance of These Terms

You will be treated as having accepted these Terms when you:

sign or electronically accept a Nefe Ledger proposal or engagement confirmation;
confirm acceptance by email;
instruct us to begin work; or
pay an invoice or agreed initial payment after receiving these Terms.

Please save a copy for your records.

Data Processing Terms

These additional terms apply where Nefe Ledger processes personal data on your behalf as a data processor in connection with the bookkeeping or finance administration services.

1. Scope of Processing

The processing will relate to the services described in your proposal or engagement confirmation and will continue for the duration of our working relationship and any necessary retention period.

The nature of processing may include receiving, recording, organising, reviewing, reconciling, storing, retrieving and transmitting information for bookkeeping and finance administration purposes.

2. Personal Data and Individuals

Depending on the services provided, personal data may relate to:

you and your business contacts;
directors and owners;
employees and workers;
contractors;
customers;
suppliers; and
other individuals whose information appears within your financial records.

Information may include:

names;
contact details;
payment and transaction information;
invoices and expenses;
payroll information;
employment-related information;
customer and supplier records; and
other personal information reasonably required for the agreed service.

3. Your Instructions

Where we act as your processor, we will process personal data only:

to provide the agreed services;
in accordance with your documented instructions; or
where processing is required by applicable law.

If we believe an instruction would breach applicable data protection law, we may pause the relevant processing and discuss the issue with you.

4. Confidentiality

Anyone authorised by us to process personal data will be subject to appropriate confidentiality obligations.

5. Security

We will maintain reasonable technical and organisational security measures appropriate to the nature of the information we process.

6. Subprocessors

You authorise us to use suitable third-party service providers and subprocessors where reasonably necessary to provide the services.

We will require relevant subprocessors to protect personal information through appropriate contractual arrangements.

Where reasonably practicable, we will tell you about a material change to subprocessors that significantly affects the processing of your data.

7. International Transfers

If personal data needs to be stored or processed outside the United Kingdom, we will take reasonable steps to ensure an appropriate lawful transfer mechanism or safeguard is used where required.

8. Data Subject Requests

Taking into account the nature of our processing, we will provide reasonable assistance if you need our help responding to an individual's lawful data-protection request relating to information we process on your behalf.

Additional work outside the normal scope of our services may be chargeable.

9. Data Breaches

If we become aware of a personal-data breach affecting information we process on your behalf, we will notify you promptly and provide reasonable information to help you assess and respond to the incident.

10. Compliance Assistance

Where reasonably required and relevant to our processing, we will assist you with information needed to support your data-protection obligations.

11. Ending the Processing

When our services end, we will return or delete personal data processed on your behalf where reasonably requested, unless we are required or entitled to retain it for legal, regulatory, insurance, security or record-keeping purposes.

12. Information and Audit

We will provide reasonable information necessary to demonstrate compliance with these Data Processing Terms.

Any audit or inspection request must:

be reasonable and proportionate;
give appropriate notice;
protect the confidentiality of other clients;
avoid unnecessary disruption; and
comply with applicable security requirements.

Where an audit creates significant additional work beyond our normal obligations, reasonable costs may be charged where permitted.

Contact Nefe Ledger

If you have a question about these Terms of Business, please contact:

Nefe Ledger
London, United Kingdom
Email: info@nefeledger.com
Website: https://nefeledger.com

Clear books. Calm business.